We contacted Don to help us with our matter at the RTB, Don's understanding of the RTB process and general procedure is very good and thorough, He helped us prepare well, During the hearings, Don's nuanced questioning of the other side was very good and helped bring clarity to the issues quickly. Don was always available to answer questions and responded promptly to any emails or other messages. Our matter went to a review and again Don was there to help and guide us through the review process. Thank you Don for all your help, we will not hesitate to come back to you again for any further help required at the RTB. All the best!
Sanjiv and Savita
October 27, 2024
I am writing to highly recommend Lee, who provided exceptional support in coordinating my mother's move after she had lived in the same apartment for 11 years. Lee demonstrated a remarkable level of grace, support, and expertise throughout the entire process.
He played a crucial role in finding a reliable moving company and offered valuable advice on suitable rental options. His knowledge and professionalism made what could have been a stressful transition much smoother and more manageable.
Lee's dedication and thoughtful approach were evident in every aspect of his work. I am sincerely grateful for his assistance and confidently endorse him for any future endeavors.
Jack Fox relative of Tenant
September 2024
Lee
It's been a pleasure working with you. You are a wonderful man and I thank You so much for all You have done for us, I Bless You and I will not hesitate, if I require Your service again. Thank You so Much.
S.L.
Tenant, White Rock
We really enjoyed working with Don and DJ Mac Consulting. The rules surrounding residential tenancies are really complex with many different nuances and processes that are not easily transparent to a landlord. Don and his team counter this with their expertise and negotiation strategies that ultimately find win win resolutions for both landlord and tenant.
C. Lambert - Epic Homes
May 2024
Thank you very much to the team at DJ Mac. Charlotte was very organized and engaged throughout the process, she was terrific to work with and gave me total peace of mind. We reached a settlement that I felt was in my favor - the service was well worth the cost and I will be using DJ Mac moving forward for any tenancy dispute resolutions.
C. Philip
April 2024
I had the privilege of working with Don MacPherson as a mediator hired by the opposing party during a recent rental dispute. I am immensely impressed by Don's professionalism and his ability to bring both parties together, ultimately achieving a fair and reasonable outcome. Don's exceptional mediation skills were evident from the outset. He approached the process with professionalism and impartiality, fostering an environment of trust and open communication. Don actively listened to both sides, ensuring that each party felt heard and respected. One of Don's standout qualities is his empathetic approach. He took the time to understand and appreciate the concerns of both parties, creating an atmosphere of collaboration. By acknowledging our perspectives, Don facilitated productive discussions and helped us find common ground. Don's effective negotiation and problem-solving skills were crucial in reaching a resolution. He skillfully identified shared interests and guided us towards practical solutions that addressed our concerns while considering the rights and responsibilities of both parties. Throughout the process, Don maintained excellent communication and provided clear explanations of the legal aspects involved. His attention to detail and ability to clarify complex concepts greatly facilitated the resolution of our rental dispute. In summary, I highly recommend Don MacPherson as a mediator. His professionalism and ability to unite the interests of parties involved in a dispute, even when hired by the opposing party, are truly exceptional. If you find yourself in need of a skilled mediator, Don's expertise, fairness, and commitment to finding mutually agreeable solutions will undoubtedly guide you to a successful resolution.
B. McIntosh (Tenant in North Vancouver)
June 2023
I feel so lucky to have found Lee to assist me in a case with my previous landlord. He went ABOVE AND BEYOND to help me throughout this entire process. Something that I found to be extremely stressful and nerve-racking, Lee was able to help completely mitigate that. It felt as if he cared as much about this case as I did and fought for me to have the best possible outcome. I do not know what I would have done if I didn't have him on my side. Will be recommending him to every one I know and feel truly blessed to have met him!.
C. Williams
February 2021
I had the pleasure of working with Don and Lee at DJ Mac Consulting. I honestly have to say this is one of the best consulting business for landlords. I was going through the landlord tenant process with residential tenancy bc to sort out a tenant dispute and I was finding the process very confusing and stressful. I happened to mention the stress I was having to a close friend of mine. He highly recommended getting in touch with DJ Mac. On my first call I was impressed with Don’s responsiveness and advice before I had even hired him. From that day forward the advice I received from this team was not only helpful but there was no pressure. The professionalism they show and the genuine care takes the stress away. These processes are not easy and having a firm help take that off your plate with knowledge of the processes is so important. My only regret not getting them involved earlier in the process. I know sometimes people want to save money and do it themselves but I am a person that knows first hand that saving money will cause unnecessary stress and you end up paying later in the process. The services they offered were coordination with the rtb, coordination with the tenant, bailiff services, registering notice of possessions, court services, and lots and lots of advice at affordable rates. Thank you Don and Lee for all you efforts, your genuine nature and keeping the stress off my shoulders.
Raj Chatha
October 2020
Working with you has been such a blessing Lee. Your wise guidance erased almost all of the stress for me!
Jody (Tenant), Victoria, B.C.
October 28, 2019
I have dealt with Don MacPherson on both a personal and professional level. Don you guys have a thorough knowledge of B.C. tenancy law and are extremely helpful navigating through the hearing/arbitration process. I am so thankful to you guys entering into an arbitration and helping me out. I was in a very difficult situation and had no one to turn to but your company. Thank you so much for taking all the stress off my shoulders and assisting me in getting my tenant out. Wow I was so impressed.
Arvinder
June 2019
Don, I wanted to take a moment and thank you for your support in this transition. As a tenant being relocated from my home I couldn't help but think of you as an adversary representing the interest of the new landlords. But I came to the quick realization through your kind tone, attentive listening and straightforward honest attitude that you were interested in improving the quality of life for me as well as fulfilling the landlords agenda. Don met with me when and where I was comfortable and I never felt pressured when talking with him. We were able to come to a deal everyone was happy with and now I am very comfortable in my new home. Thank you again, Don.
Tim Day
June 2019
I have dealt with Don MacPherson on both a personal and professional level. He has a thorough knowledge of B.C. tenancy law and is extremely helpful navigating the hearing/arbitration process. He is clear when entering into an arbitration about what you can expect, is always available to listen to whatever issues you may have and offers sound advice in a calm and professional manner. Most recently Mr. MacPherson assisted me to have a wrongful eviction overturned. I would not hesitate to recommend Mr. MacPherson and his associates to assist with any situation involving the B.C. Tenancy branch.
K.Kalmokoff
May 2019
My husband and I hit the jackpot last summer with the worst tenants we can ever ask for, someone with ongoing criminal record! We rushed into this contract and didn't do out due diligence. We tried to take on the problem ourselves first but things gotten worst and it was going nowhere. We continued to work on the issue on another Friday night but we felt so hopeless, stressed, and running out of solutions. A friend of mine who knew about our situation and has used Don's services before recommended him to me. So we decided to go ahead and contacted Don through his website, thinking he is probably not going to reply until after the weekend. But he replied right away on the same night! And he managed to arrange a meeting with us right the next morning on a Saturday. We signed with Don right the spot for him and his team to take care of our case. It is not cheap but for sure cheaper than lawyers or trying to deal with the problematic tenants on your own which may result more money in the end. Both Don and his colleague Rob worked on our case and kept us update along the way. They were professional and extremely knowledgeable. Since they took over, my husband and I got our life back and stress level has gone down significantly. Luckily our case was resolved in 1 month and didn't have to go to bailiff, which saved us couple thousands at least. We believed that hiring someone professional to deal with it deterred our tenant and resolve our case quicker. Don has really great client services. After our case is done, he followed up with a meeting. Thank you so much for your expertise. I hope no one ever has to go through the amount of stress we went through. But if you ever do run into problem tenants/landlords, DJ Mac is your best friend.
Judy.
November 2018
Hello Don
I can not thank you enough for the valuable advise you gave me. I was desperate for answers, to my very important, life altering questions. You were so helpful, so informative, you took time to really explain, so I can to totally understand what I need to do.
With no compensation for your time, that's unheard of these days. I feel so lucky for taking your phone number down, quite a few years back in one of informative meetings.
So I really thank you from the bottom of my heart , for putting my mind at ease.
Georgia D.
April 2019
We cannot state enough our gratitude and appreciation for the wonderful service and assistance we have had from D.J. Mac Consulting in assisting us in dealing with difficult tenants on two separate instances.
Both times D.J. Mac Consulting answered all our questions and concerns and fully explained any current changes to the Residential Tenancy Act as they may pertain to our individual circumstances.
Don MacPherson was both thorough and professional in his interactions with our tenants and was both clear and concise in his information and instruction to us, the landlords.
We would not hesitate to use the services of D.J. MacPherson Consulting in future and would highly recommend this company to assist in your residential tenancy problem solving. They were great to work with!
The Walkers
May 2018
I had hired Lee to deal with a problem boyfriend of a tenant, not the tenant herself. He was abusive and threatening and lied consistently about everything. Lee took care of all the stress and we had them out within a reasonable time frame. We had nothing to worry about. He took care of everything. We are grateful to have found Lee to help us.
Amy North Delta
December 2016
Thank you, you gave me very solid advice as well as lending an empathetic ear. Dealings with one's landlord or strata can be very isolating and frustrating...the support and direction I received was extremely valuable.
D. Lenahan, Richmond, B.C.
November 2016
Hi Don,
I wanted to thank you for all your help with my situation. You were immensely helpful, and I really appreciate all the time you spent with me. You were never in a hurry to leave, and answered all my questions. And I had a LOT!!! You were very professional and respectful on the phone both with me and during my hearing, and picked up on things I never would have. I'm sure this was the difference between me winning my case, and can't thank you enough.
Thank you again, and I'll be sure to recommend you to anyone who is in a similar situation.
Denise Walker
November 2016
Hi Lee,
Here is a copy of our wonderful decision! Thank you again for all your help. It was such a difference having someone there with confidence and experience. We will definitely recommend you to anyone else who is in need of your services in the future.
Thanks again.
Brad
We feel so fortunate to have had the advice and experience of Don MacPherson and his Associate to assist us in evicting a very difficult, troublesome tenant.
Don assisted us in putting our evidence submission together and was there to answer all our questions. He was our Agent right through to the Dispute Resolution Hearing at which we were successful in obtaining a Notice of Possession.
We would recommend Don to anyone who is dealing with a difficult tenant/landlord situation. His advice and service are well worth any expense.
Joan & Wally Walker, Anmore, B.C. - Dec. 2013
We contacted DJ Mac Consulting after months of cat/mouse chases with our senseless tenant. We weren't necessarily at our best financial state yet we felt that he Mr. MacPherson completely considered our stress, health and emotional levels when providing advice. Don MacPherson immediately came to meet with us as he was our last resource. He was honestly extremely down to earth and made us feel at ease. It was rather blatant that he had years of experience, was very professional and genuine... He was also REMARKABLY punctual. Although he came in the middle of our hearing he assisted us tremendously. We are happy with the results and will definitely continue working with them. We strongly recommend their services. Thank you so much Don!
Nadia -September 2013
Re: Tenant Negotiations
I’ve worked with DJ Mac consulting previously and felt that they were able to provide the experience and attention to a much larger project. They were able to handle the job professionally, respond on a timely manner and reach the project goals. I would have no problem using their services again and will recommend others.
Regards,
Gordon
November 2012
Don MacPherson’s assistance in a highly stressful tenancy dispute was invaluable. I was fortunate enough to meet Don while dealing with a very unreasonable landlord. Don was extremely knowledgeable about the dispute resolution process, and approached the situation with expertise, confidence, and professionalism. He was reliable, focused, and well-organized, and made sure that I was well-prepared for the arbitration procedure. In addition, and perhaps most importantly, he was friendly and easy to talk to, which made the situation much less daunting. Don was definitely a huge source of support throughout this process, and I would not hesitate to recommend him to anyone faced with any sort of tenancy dispute. Thanks so much, Don!
Morag
Renter - January 2013
Despite having been apartment building owners for many years without problems, we recently experienced great difficulty in dealing with the Residential Tenancy Branch regarding resolution of a dispute. We were both very stressed about the situation and really didn't know where to turn and what to do. We were very fortunate to have Don recommended to us. Immediately upon speaking with Don we both felt confident that he was a reliable, straight forward and trustworthy person who would be able to provide us with good advice and help guide us through the process.
Don's professional expertise and support were absolutely invaluable. He has a warm, friendly, personality which makes him easy to talk to. We found him to be extremely knowledgeable and professional, yet also caring and compassionate.
He proved to be invaluable from our first meeting and throughout the dispute, providing not only excellent advice and recommendations but also being a calm, stable, patient and reliable sounding board for our questions and concerns along the way. Don handled everything in a calm, professional manner and provided a successful outcome for us due to his knowledge and experience. Without his help and expertise we do not think that we would have achieved a successful outcome.
Don's friendly demeanor reduced our stress levels immediately and he was a pleasure to work with. For any problems that we might encounter in the future it is wonderful to know that we can call on him for help. We have no hesitation in recommending Don and are confident that he will provide the same level of professionalism and expertise that he provided to us.
Mr. and Mrs. B Holm
White Rock, B.C.
We had the pleasure of working with Don to help us resolve an arbitration matter we found ourselves in. Don MacPherson put up with many phone calls and meetings to help us prepare for the mediation with great patience, understanding giving us clarity in what we needed to do. Don assisted us during this process and was able to bring a sense of calm to a stressful situation and keep us all directed at what needed to be said and done. Don was focused, organized and made sure that we had all of the paperwork, documents prepared to bring along and he himself was diligent in understanding everything he needed to know about the case. I appreciated Don’s professional manner in which he handled this ordeal and keeping me calm and letting me know when it was time to be very, very quiet!. I would strongly recommend Don MacPherson in his capabilities for future issues and to others that require his invaluable services.
Kind Regards, Debbie
I asked Don MacPherson for assistance when a tenant vacated without due notice after problems with noise and an additional occupant. Don provided important information about the likely outcomes of the dispute and how the arbitration process worked. He was a voice of calm in an emotional situation. Consequently, I was able to assemble my best case and fully prepare for the arbitration procedure which led to a mutual agreement. I am entirely pleased with Don's services.
Marnie Brown,
owner of three suites, February 2012
I came to Don MacPherson asking what I should do about some issues I was having with my landlord, and he told me that he was now working for me! Don got right to work, telling me how to document the infractions my landlord was making, informing me of my rights according to the Residential Tenancy Act, going over my lease agreement to see its limitations and communicating with my landlord to let him know of our legal intentions. Don was easily available, prompt in responses, friendly, professional and passionate to help me. He was wonderful to work with, and an excellent adviser. I got great results, and couldn't have done it without Don's expertise and vigorous enthusiasm to stick it to a lousy landlord. I highly recommend him and his company D J Mac Consulting, and doubt anyone would be dissatisfied with his work.
Deb Mossington
Renter
DJ Mac Consulting is a very reputable and totally reliable consulting company when it came to dealing with a problem tenant which we had in our building.
Their caring and compassionate way in helping us solve our problem with this tenant was efficient and exactly what we needed.
We had trust in them from the first time we met them and their concerns for our problem were genuine.
They relieved alot of stress that we had in not knowing what we were going to do with this demanding tenant.
We even entrusted to them that they oversee our building for us while we were on holidays.
We have no problem in recommending DJ Mac Consulting to deal with problem tenants. In fact we would highly recommend hiring this Consulting Company if you want results.
Mr. & Mrs. G. Yuen
Apartment Owners
To whom it may concern,
I had already had one Residential Tenancy Branch hearing, and it had not gone well. I was even lucky enough to have had some legal advice from a childhood friend but, it still went wrong. It was clear that there was more to an RTB hearing than first thought.
For the second hearing, I was lucky enough to have recommended to me one Don MacPherson, of MoMac Consulting. It was a magnitude of relief; in all seriousness it was wonderful to have some direction, some theory and a clear plan, that’s worth a sigh of relief. Prior to meeting Mr. MacPherson I had felt completely alone and overwhelmed, it was such a release to feel that there was someone there to help and to feel that there was someone there for support.
The hearing itself consisted of me stating my name and answering one or two questions (in one word only), and Don handling the rest - professionally and thoroughly. The problem was resolved and the tenants were required to vacate the apartment.
More recently, I was handed an eviction notice…the building that I had managed for nine years had been sold and the new owners issued an eviction notice - it was based on my apartment somehow being part of the deal to manage this building. The notice was for the end of February 2010. This was unfair as it was based on incorrect information, having lived in this apartment for 19 years! Again, Don explained the course of action to be taken and how to go about getting the results I wanted. I had hoped for a couple of months more to prepare to move, we got that and more. With a thorough knowledge of the RTB policies and an in depth understanding of the process of these hearings, Don MacPherson is an invaluable resource that you cay rely on.
Sincerely,
Alan Simpson.
"I'm writing to acknowledge the excellent representation provided by MoMac. Their professional attitude resulted in a very positive outcome. Well done MoMac. "
All my thanks - Kelly Jones
South Surrey
"Dear Don, I would be happy to recommend your services to other owners and managers of apartment buildings. My experience with your services is that you are knowledgeable of the Residential Tenancies Act, organized and professional in your approach. Owners tend to be "hot" in dealing with their building and the problem they are having. In dealing with my particular case, I found you to be dispassionate. This is good because one gets a better analysis of what to do regarding the problem if one has a good 'sounding board'."
Yours truly. Bill Prescott
Salishan Investments Ltd.
"Dear Moe, Don and Tom: Your assistance in dealing with a very stressful situation was appreciated. Your knowledge made things a lot easier to understand and the fact I live in a different city did not make any difference to my situation. I felt that I was kept apprised of every situation, everything was clear and concise and handled the way I wanted. Thank you for taking the time and effort to see everything through."
Yours truly, Erika Bullinger
"Multiple meetings were set up to establish goals and review tenant responses and we were kept informed of progress. Ultimately we feel that we achieved a satisfactory result that is very fair to the tenants and financially acceptable to us. Throughout the process Moe and Don maintained an informed and compassionate professional manner with both the tenants and us. We have no hesitation in recommending them as arbitrators in similar cases."
Ken Wilby and Denise Wiggins
"In late 2006 I hired Moe and Don to handle eviction services for renovations at my residential apartment building. They dealt with two very difficult tenants through negotiation, mediation, and eventually arbitration. The project was successfully concluded through some very difficult negotiation and arbitration by Don and Moe. They achieved the desired result in a professional manner and I would not hesitate to recommend them for handling problem tenants and conducting effective negotiations for landlords."
Shawn
"I am a real estate agent that specializes in the sale of apartment buildings to hundreds of apartment owners in the greater Vancouver area. With recent rent escalations and low vacancy rates owners are always looking to ensure their buildings rents are at fair market value. MoMac Consulting Ltd offers a unique service to apartment owners in negotiating additional rent increases with tenants in buildings that have rents that are lower than normal. I have personally recommended Moe and Don to several of my clients and they have all been extremely pleased with the service provided. They provide a wonderful service and I recommend them highly for negotiating additional rent increases and handling problem tenants."
Bill Goold
Bill Goold Re/Max Realty
